Demand responsive transport

Privacy Notice

This Privacy Notice explains how we use the information that we collect about you.

In order to provide Fife Bus Services, it is necessary for us to collect and hold personal information about you. We use this information to allow us to book your transport ensuring we have the correct vehicle to meet your needs and fulfil our statutory duties.

The personal information we gather and use includes name, address, contact telephone number, date of birth, disability type, mobility aids, bus pass details and emergency contact details.

We gather your personal data directly from yourself during the registration process. This can also be obtained by a third party, someone who may be registering on your behalf or your emergency contact person.

Emergency contact details will only be used by us when we have difficulties contacting you or should you become ill whilst travelling with us. This is for safety reasons.

We may share your information with partner transport providers such as taxi operators who may also provide you with a trip.

In the event that we did not request and use this information then it would not be possible to provide you with a Fife Bus Service.

The Council will not keep your information for longer than is necessary. In some instances the law sets the length of time information has to be kept. The Council has a retention schedule which sets out how long we hold different types of information. This can be found here.

Further information on how your information is used and why can be found at fifedirect.org.uk/privacy. The Council's Data Protection Officer can be contacted at: dataprotection@fife.gov.uk.

As part of Fife Council's Transportation Services, Demand Responsive Transport provides wheelchair-accessible transport free-of-charge to individuals in the community who have difficulty accessing mainstream public transport.

These services are commonly known as Dial-a-Ride and Ring & Ride.

Dial-a-Ride

Dial-a-Ride is a free shopping service for people who have difficulty using conventional public transport. This is a minibus service that will pick you up from your home address and take you to a major shopping centre within your local area.  Please contact us for a timetable for your area which shows the day(s) and time(s) you can travel. 

 

All our buses are easily accessed by very low steps or a lift. The driver is always on hand to help you and will assist you on and off the bus if required.

 

We can also tell you which shopping centres have 'Shopmobility' (takes you to an external site) who may be able to arrange a helper for you.  A friend can travel with you as a companion and they too will travel free.  You can bring your hearing or guide dog.

 

Passengers wishing to travel must book their journeys before their day of travel by telephoning

03451 55 11 88 between 9.00 am and 2.30 pm Monday to Friday.  

Bookings will normally be accepted up to 14 days in advance. 




Ring & Ride
 

This is a door-to-door service that you must call and book in advance. The bus will call at your door and will take you anywhere within the local area.

All our buses have very low steps or a lift. The driver is always on hand to help you and will assist you on and off the bus if you want.

Ring & Ride currently operates within the following areas:

  • Kirkcaldy
  • Levenmouth - (Leven/Buckhaven/Methil/Methilhill, Kennoway, Windygates)
  • Dunfermline (including Rosyth)
  • Glenrothes


You can travel anywhere within your area. Unfortunately, you cannot use Ring & Ride to travel between different areas of Fife. For example, you cannot travel from Kirkcaldy to Dunfermline, using the Ring & Ride, however we can provide you with transport to an interchange point to allow you onwards travel. This may help when trying to access, for example, hospital appointments out with your area.

Who can use Ring & Ride?
If it is difficult for you to use normal buses then call us. Your difficulty may be permanent or temporary, physical, mental or sensory.

Where can I go?
You can go anywhere you want, as long as it is within your area.You may want to go shopping, visit relatives and friends, go to work or to college, go to the cinema or bingo or just visit the park. Please see the attached leaflet for your area in the publications section at the bottom of the page.

When can I travel?

 

Operating Area

Travel Time from

Travel Time to

Kirkcaldy

8.40am

10.00pm

Levenmouth

8.40am

10.00pm

Dunfermline

8.00am

10.00pm

Glenrothes

8.00am

10.00pm


What if I need a helping hand?
If you feel the support of a friend or family member would help please bring them with you. You can also bring your hearing or guide dog.

What does it cost?
Once registered you can travel free. 


How do I use Ring & Ride?
We need you to register before you can book a journey. Registration is quick and simple, all you need to do is telephone the Ring & Ride office on 03451 55 11 88.  Registrations will be accepted between 11.00 am and 2pm.

Telephone the booking office on 03451 55 11 88 and tell us where and at what time you want to travel. Our booking office is open Monday to Friday from 9.30am to 2.30pm.


The list below shows the day you need to call us to book your trip:

 

To travel on:

Book your trip on:

Sunday

Friday

Monday

Friday

Tuesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Saturday

Thursday

 


Please use the contact details below for any further information on these services.  A trained member of staff will take time to discuss with you the various services available within your area.


Your Enquiry

Please give details below about the nature of your enquiry.

Send enquiry to: Angela Hutchison




If you want to complain about the services you've received from Fife Council please click here

 

 

Your Contact Details

Please provide your preferred contact details so we can reply to your enquiry. Privacy Statement

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